How to plan, write, and manage content at 18F.
Another great resource from the folks at 18F. The Inclusive Language page is especially noteworthy:
The words we use can make the difference between forging positive connections or creating distance in our personal and professional lives. Particularly in writing, impact is more important than intent.
As we build government services, we want to ensure they are accessible and welcoming to everyone who needs to use them. Inclusive language helps us to be more accurate and build trust with our users.